Employees should report compliance issues to their Bestica manager or they may contact the Bestica hotline number or complete the electronic form. The hotline number is 469-206-8437.
When filing or completing a compliance report, employees are assured strict confidentiality as allowed by law.
Employees remain anonymous by using the Bestica Anonymous Compliance Form.
All compliance issues are investigated by a compliance representative. You may choose to remain anonymous or you may provide your contact information so the compliance representative can respond to you.
Any individual or organization that has a concern about the quality and safety of patient care delivered by Bestica ’s healthcare providers which has not been addressed by Bestica management is encouraged to contact the Joint Commission or by calling the Office of Quality Monitoring at 630-792-5636.
Code of Conduct
At Bestica, high standards of professional conduct and ethics are essential for us to achieve our goals.
We rely on the good judgment of our employees, associates and agents to comply with the law, act with
integrity, and safeguard the company’s reputation in every situation. Our culture is based on trust,
mutual respect and high standards of professional conduct and ethics. The Code of Conduct makes it clear
our basic expectations of all employees.
The full Bestica Code of Conduct that all employees affirm annually can be read here.
Joint Commission Service Features Policy Statement
Bestica has achieved certification by the Joint Commission for Healthcare Staffing Agencies. We believe that this certification demonstrates our commitment to providing a higher standard of service and the delivery of safe, quality patient care. As our customer, you can have confidence that the processes within Bestica support that the supplemental staff working in your organization have met the requirements established by the Joint Commission. To assure compliance with the Joint Commission Standards for Healthcare Staffing Services, Bestica provides the customer this written description of the following service features with each signed contract or agreement.
Bestica informs customers when engaging subcontractors to supply staff or services.
The competency requirements of healthcare providers placed on assignment with customers by Bestica are determined by the customer as part of the written agreement between the two parties. It is Bestica obligation to comply with the requirements of the customer by supplying healthcare providers that have the documented competencies, credentials, health screening and experience to satisfy the requirements specified by the customer in order to deliver safe care to the population being served.
Orientation of Healthcare Providers
Bestica will provide all new healthcare providers with an orientation to the company's policies and procedures. Bestica will coordinate with the customer to schedule facility orientation as part of on-boarding to the assignment. The customer facility shall orient assigned healthcare providers to its rules and regulations, IT systems, and to acquaint them with their policies and procedures, including physical layout, and equipment. he customer facility shall validate the competency and ability of the assigned healthcare providers to properly use equipment.
The customer shall communicate any concerns regarding the healthcare provider’s performance through facility orientation and ongoing service provision relative to the healthcare provider’s ability to perform specific job functions throughout their assignment. Bestica relies on the customer's feedback regarding clinical performance to accurately assess and re-assess the competence of the healthcare provider on an ongoing basis.
Bestica healthcare providers may only be placed in assignments that match the clinical specialty for which they are assigned. If a healthcare provider is asked to float to another unit/department, the unit/department must be a like unit/department and the healthcare provider must have demonstrated previous competency and have the appropriate certifications and credentials for that unit/department.
Conflict of Interest
Corporate and field employees of Bestica receive the company’s Code of Conduct on an annual basis. Included in this Code of Conduct is the Conflict of Interest policy that requires full written disclosure of interests, relationships, or holdings that could potentially result in a conflict of interest as an employee of the company. Each employee is required to certify that they have no conflicts of interest upon hire and that they will disclose any conflicts that could arise during their tenure. The company will take the actions required to mitigate any conflicts of interest. Recertification of the absence of conflicts of interest occurs annually with all field and corporate employees.
Employees and Independent Contractors
All Bestica healthcare providers under the Joint Commission Standards are employees of the company and not independent contractors.
Incident, Error, Tracking System
Notification of incidents, errors or sentinel events are communicated to Bestica by the customer representative. Bestica remains in close communication with its healthcare providers involved in such events throughout the resolution process. Bestica documents, tracks and analyzes all unexpected events related to the care and services provided utilizing its data gathering tools. Information is reviewed internally by company leadership and reported appropriately to customers, regulatory bodies and the Joint Commission as required.
Communicating Occupational Safety Hazards/Events
It shall be the responsibility of the customer to notify Bestica within 24 hours of an event, including any occupational safety hazards/events, competency issues, incidents, and/or complaints related to the healthcare provider. Bestica also directs its healthcare providers to report such events within 24 hours. Notification should be made to the program manager responsible for servicing the contract or to the Bestica corporate office at 210-614-4198. Outside of regular business hours Bestica provides 24/7 coverage through on call staff manning the afterhours number of 830-203-6300.
Hours of Operation
Bestica’s corporate office address is 418 Pueblo Pintado, Helotes TX 78023. The company staff operates virtually and is open Monday through Friday from 8:00 am to 5:00 pm CST. The telephone number is 210-614-4198. The on-call after business hours is 830-203-6300 and provides 24/7 coverage by corporate staff. In the event of an emergency, natural disaster, or other uncontrollable event, Bestica will continue to provide service to you through our remote and virtual staff that are not impacted by the event.
Bestica’s goal is to always provide you with high quality service. If for any reason you are dissatisfied with our service or the service provided by one of our healthcare providers, we encourage you to contact your assigned program manager or account manager to discuss the issue. Bestica has processes in place to resolve customer complaints in an effective and efficient manner. If the resolution does not meet your expectation, we encourage you to call the Bestica corporate office at 210-614-4198. Bestica also provides a Hotline number, 469-206-8437, and online form for anonymous reporting directed to the Compliance Program as alternative reporting mechanisms. A corporate representative will work with you to resolve your concern. Any individual or organization that has a concern about the quality and safety of patient care delivered by Bestica’ s healthcare providers which has not been addressed by Bestica management, is encouraged to contact the Joint Commission at www.jointcommission.org or by calling the Office of Quality Monitoring at 630.792.5636. Bestica demonstrates this commitment by taking no retaliatory or disciplinary action against employees when they do report safety or quality of care concerns to the Joint Commission.